---------------------------------------------------------------------- Message-ID: <20160813041909.GE20195@dong.corp.xrtc.net> Date: Fri, 12 Aug 2016 21:19:10 -0700 From: Astrid Smith <astrid-telecom-digest@xrtc.net> Subject: Re: Zombie Verizon Account Keeps on Billing On 2016-08-12 at 7:40 pm PDT, Bill Horne wrote: > Dear ABC News Fixer: I canceled my Verizon service and returned all > of their equipment last September. I even have an email from a > Verizon employee saying my account was closed. > > For some reason, they continued to charge me for the next three > months and sent the bill to collections. I complained and they > removed the account from collections, only to do it again in > April. I have not been able to get them to respond. They claim I owe > more than $500 for months I didn't even have service or equipment. This reminds me of an issue I had with Comcast when I got service installed at my current apartment. I ordered a 30 megabit connection, but the connection they installed topped out at 15 megabits. I was being billed for 30 though. I called support with the complaint of "my internet is slow" and followed their script. Naturally, their script didn't account for a provisioning error, so the support person dispatched a truck. A few days later the Comcast technician (in-house, not a contractor - I'm told that sending out a real employee is standard for situations where the contract installer may have made a mistake) came out. He drained the water out of my building's lines, remarking that there was a lot, and that my SNR should be better now. I thanked him and then pointed out my bill was inconsistent with the service that I had been provisioned, at which point he called some magic internal line and sorted everything out in about ten minutes. - - Astrid ***** Moderator's Note ***** "Drained the water out of my building's lines?" Oh, my Ghod, did he actually use that excuse? Bill Horne Moderator ------------------------------ ********************************************* End of telecom Digest Sun, 14 Aug 2016