|34 Years of the Digest ... founded August 21, 1981|
|Copyright © 2016 E. William Horne. All Rights Reserved.|
The Telecom Digest for Sun, 14 Aug 2016
Volume 35 : Issue 119 : "text" format
Table of contents|
|Re: Zombie Verizon Account Keeps on Billing||Astrid Smith|
Date: Fri, 12 Aug 2016 21:19:10 -0700
From: Astrid Smith <firstname.lastname@example.org>
Subject: Re: Zombie Verizon Account Keeps on Billing
On 2016-08-12 at 7:40 pm PDT, Bill Horne wrote:
> Dear ABC News Fixer: I canceled my Verizon service and returned all
> of their equipment last September. I even have an email from a
> Verizon employee saying my account was closed.
> For some reason, they continued to charge me for the next three
> months and sent the bill to collections. I complained and they
> removed the account from collections, only to do it again in
> April. I have not been able to get them to respond. They claim I owe
> more than $500 for months I didn't even have service or equipment.
This reminds me of an issue I had with Comcast when I got service
installed at my current apartment. I ordered a 30 megabit connection,
but the connection they installed topped out at 15 megabits. I was
being billed for 30 though.
I called support with the complaint of "my internet is slow" and
followed their script. Naturally, their script didn't account for a
provisioning error, so the support person dispatched a truck. A few
days later the Comcast technician (in-house, not a contractor - I'm
told that sending out a real employee is standard for situations where
the contract installer may have made a mistake) came out. He drained
the water out of my building's lines, remarking that there was a lot,
and that my SNR should be better now. I thanked him and then pointed
out my bill was inconsistent with the service that I had been
provisioned, at which point he called some magic internal line and
sorted everything out in about ten minutes.
***** Moderator's Note *****
"Drained the water out of my building's lines?" Oh, my Ghod, did he
actually use that excuse?
End of telecom Digest Sun, 14 Aug 2016