TELECOM Digest OnLine - Sorted: Re: Should Consumers Tape "Customer Service" Calls?

Re: Should Consumers Tape "Customer Service" Calls?

Koos van den Hout (koos+newsposting@kzdoos.xs4all.nl)
21 Apr 2006 20:14:58 GMT

T <nospam.kd1s@cox.nospam.net> wrote in
<telecom25.147.11@telecom-digest.org>:

[ story about dell support woes ]

> There ought to be some sort of vetting process for I.T. folks to get
> past those damned support scripts.

With Dell there is an option (at least in the Netherlands). A company
can send one (or more) of their support people on a special Dell
course (and pay for the privilege), after which those support people
will have access to second-line support at Dell. Regular freshen-up
courses are needed for new models of hardware and other changes.

A company needs to have an awful lot of Dell hardware for this to be
interesting.

Koos

Koos van den Hout, PGP keyid DSS/1024 0xF0D7C263 via keyservers
koos@kzdoos.xs4all.nl or RSA/1024 0xCA845CB5 -?)
Fax +31-30-2817051 Visit the site about books with reviews /\\
http://idefix.net/~koos/ http://www.virtualbookcase.com/ _\_V

Post Followup Article Use your browser's quoting feature to quote article into reply
Go to Next message: jmeissen@aracnet.com: "Re: Network Neutrality"
Go to Previous message: Vientus: "Re: MySpace Hires Child Safety Expert From Microsoft"
May be in reply to: hancock4@bbs.cpcn.com: "Should Consumers Tape "Customer Service" Calls?"
TELECOM Digest: Home Page