TELECOM Digest OnLine - Sorted: Re: Should Consumers Tape "Customer Service" Calls?

Re: Should Consumers Tape "Customer Service" Calls?

Gordon Burditt (gordonb.9dj6a@burditt.org)
Tue, 18 Apr 2006 01:41:13 -0000

> Given the mess* in "customer service" call centers, should consumers
> tape record their calls in case of subsequent trouble?

> For one, it gives the consumer a clear record of what was said they if
> they aren't sure, they can play the tape back. Secondly, in case the
> service rep gives bad information or promise that isn't carried out
> the consumer is protected with a record of the conversation.

It has been argued in legal newsgroups that the meaning of "this call
may be recorded for quality assurance purposes" which is commonly
played on customer service calls is not what many people think it is.
It gives YOU, the caller, *PERMISSION* to record the call in
both-party states (and you don't need permission in either-party
states).

If they were informing you that *they* were going to record, it should
be "this call might be recorded for quality assurance purposes".

Gordon L. Burditt

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