TELECOM Digest OnLine - Sorted: T-Mobile USA Customer Concessions During Aftermath of Hurricanes

T-Mobile USA Customer Concessions During Aftermath of Hurricanes

Joseph (JoeOfSeattle@yahoo.com)
Fri, 23 Sep 2005 21:40:00 -0700

T-Mobile Customer Relief

In the wake of Hurricane Katrina's devastation in Louisiana,
Mississippi and Alabama, T-Mobile USA will provide to customers that
have been significantly impacted in the affected areas of these states
several relief measures to help support them during this time of
hardship. These customers must have T-Mobile account locations in the
FEMA-designated disaster areas in those states.

Among the relief measures, T-Mobile will provide access to its
available voice, data, and WiFi networks at no charge to its customers
from the impacted areas beginning Aug. 29 until at least Sept. 30.
Customers who have relocated outside of the impacted area will also
receive the same services during this time, at no charge. [Voice
access includes standard access, overages, nationwide long-distance
and roaming; data access includes SMS and instant messaging.] In
addition, until further notice, T-Mobile will not suspend the service
of any customer from the impacted areas for non-payment of open
balances.

T-Mobile has established a process by which customers from the
impacted areas can request a replacement handset, at no charge, for
handsets lost, stolen or damaged.

T-Mobile also continues to offer free Wi-Fi Internet service to all
customers at its approximately 70 available HotSpot locations within
Louisiana, Mississippi and Alabama.

T-Mobile is closely monitoring the ongoing disaster recovery efforts
and will make appropriate modifications to these policies as
circumstances warrant.

Customers may obtain more information by visiting a local T-Mobile
retail store, calling 611 from their handset, or dialing
1-800-937-8997.

http://t-mobile.com/hurricane/hurricane_katrina.asp

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