TELECOM Digest OnLine - Sorted: Re: Beware Sprint Phone Rebates

Re: Beware Sprint Phone Rebates

Brad Houser (bradDOThouser@intel.com)
Wed, 29 Dec 2004 12:32:46 -0800

Nate <nnord@maxitd.com> wrote in message
news:telecom23.616.4@telecom-digest.org:

> After my previous Sprint contract was up, I called to see about a
> phone/plan upgrade. The salesman sold me a new plan and a new phone
> with a big rebate. Well, the rebate was turned down because the
> "saleperson" never changed my original plan. Called Sprint and after
> talking to two people (including a supervisor), they wouldn't do
> anything except say "talk to the rebate people". I explained that the
> "rebate people" aren't the ones who screwed up. They didn't seem to
> grasp this concept. It looks like Sprint may have sold me a very,
> very overpriced phone. Can you say lifelong loss of a Sprint
> customer?

> [TELECOM Digest Editor's Note: This is a typical tactic by Sprint.
> We have had other messages in the Digest from people who said Sprint
> was not honoring their rebates very well. PAT]

Go down to your nearest Sprint store and ask to speak to the manager
and don't leave until they fix it. If they refuse, then start raising
your voice until you have scared off every new customer. Picket the
store. Be a nuisance.

Brad H.

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