---------------------------------------------------------------------- Message-ID: <20180331055726.GA12408@telecom.csail.mit.edu> Date: Sat, 31 Mar 2018 01:57:26 -0400 From: Bill Horne <bill@horneQRM.net> Subject: Verizon Talks Up Private Core as AT&T Launches FirstNet By Dan Jones If you thought AT&T had the 4G public safety network market all wrapped up with FirstNet, well, think again! As AT&T Inc. launched the FirstNet network Tuesday, which all 50 states in the US have signed up for, Verizon Communications Inc. rolled out the private core network for emergency workers it first promised last year. https://www.lightreading.com/verizon-talks-up-private-core-as-atandt-launches-firstnet/d/d-id/741780 -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20180331060516.GA12437@telecom.csail.mit.edu> Date: Sat, 31 Mar 2018 02:05:16 -0400 From: Bill Horne <bill@horneQRM.net> Subject: Minnesota Claims Frontier Communications short of customer service standards Phone service provider has hundreds of complaints, mostly on internet service. By Mike Hughlett Frontier Communications in 2017 fell short of state standards for fixing phone service outages within 24 hours, as well as the response time for customers calling with complaints, an attorney with the Minnesota Department of Commerce said. After hearing Thursday from state and company officials and reviewing a deluge of customer complaints about Frontier's phone and internet service, the Minnesota Public Utilities Commission (PUC) ordered Commerce to do a formal investigation of the telecommunications company's compliance with state customer service regulations. http://www.startribune.com/state-says-frontier-communications-short-of-minnesota-customer-service-standards/478343153/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20180331055439.GA12390@telecom.csail.mit.edu> Date: Sat, 31 Mar 2018 01:54:39 -0400 From: Bill Horne <bill@horneQRM.net> Subject: How Wireless Providers Are Quietly Screwing Over Some Customers By Rhett Jones In April, Verizon will begin charging its customers a surprisingly high fee if they intend to pay their monthly bill over the phone with a representative. It's an overlooked practice that's spreading among big telecoms and provides huge profit potential while eliminating needs for human personnel. All the while, those who likely can least afford it pay the price. https://gizmodo.com/how-wireless-providers-are-quietly-screwing-over-some-c-1824126690 -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ ********************************************* End of telecom Digest Sat, 31 Mar 2018