31 Years of the Digest ... founded August 21, 1981
The Telecom Digest for April 10, 2013
====== 31 years of TELECOM Digest -- Founded August 21, 1981 ======
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Date: Tue, 9 Apr 2013 02:37:05 +0000 (UTC) From: danny burstein <firstname.lastname@example.org> To: email@example.com. Subject: Re: Canceled Foreign Listing Accounts Message-ID: <firstname.lastname@example.org> In <20130408125916.D6010FED80B73@gateway15.websitewelcome.com> Fred Atkinson <email@example.com> writes: [snippeth of the usual tele-billing sleaze] > Yesterday, I got an email from AT&T on the Atlanta account. They >say I owe them $17.43 on that account. > I've tried to reach AT&T this morning but every time I call, their >automated attendant transfers me and then I get a busy signal. > I've submitted a complaint to the Better Business Bureau. > Is there anyone who can give me AT&T's executive complaints >number? I used to call it to get results but I can't seem to locate it now. Don't waste time or breath trying to deal with AT&T. Send a note to your State Attorney General. That office may or may not have a "real interest" in pursuing the matter, but at the least they'll probably forward it over to AT&T with a "post it" note attached. The recipient will be someone who will actually pay attention. - and in a better world, companies that did garbage like this would find their execs and enablers spending some time in the Graybar hotel... -- _____________________________________________________ Knowledge may be power, but communications is the key firstname.lastname@example.org [to foil spammers, my address has been double rot-13 encoded]
Date: 9 Apr 2013 09:55:19 -0400 From: email@example.com (Scott Dorsey) To: firstname.lastname@example.org. Subject: Re: Canceled Foreign Listing Accounts Message-ID: <email@example.com> Fred Atkinson <firstname.lastname@example.org> wrote: > > Is there anyone who can give me AT&T's executive complaints >number? I used to call it to get results but I can't seem to locate it now. Don't do it. Write a letter to the office of the president. 208 S. Akard St. Dallas TX 75202. A letter always does much better than a phone call or email, it gives you an opportunity to describe exactly what has happened in detail and offer supporting information and dates, and it only costs one stamp. Do note that AT&T isn't AT&T anymore, though, so if you are complaining to them make sure that you're actually complaining about AT&T.... --scott -- "C'est un Nagra. C'est suisse, et tres, tres precis."
Date: Tue, 9 Apr 2013 17:46:29 -0600 From: Fred Atkinson <email@example.com> To: firstname.lastname@example.org. Subject: Re: Canceled Foreign Listing Accounts Message-ID: <D957A802-98FB-4C27-899A-0CDCD598D9E7@mishmash.com> On Apr 9, 2013, at 7:55 AM, email@example.com (Scott Dorsey) wrote: > Fred Atkinson <firstname.lastname@example.org> wrote: >> >> Is there anyone who can give me AT&T's executive complaints >> number? I used to call it to get results but I can't seem to >> locate it now. > > Don't do it. Write a letter to the office of the president. 208 > S. Akard St. Dallas TX 75202. > > A letter always does much better than a phone call or email, it > gives you an opportunity to describe exactly what has happened in > detail and offer supporting information and dates, and it only costs > one stamp. > > Do note that AT&T isn't AT&T anymore, though, so if you are > complaining to them make sure that you're actually complaining about > AT&T.... I submitted a complaint to the BBB yesterday morning. Today, I was called by someone from the office of the president of executive complaints. She got it resolved within an hour. Regards, Fred
Date: Tue, 09 Apr 2013 10:00:32 -0400 From: Pete Cresswell <PeteCress@invalid.telecom-digest.org> To: email@example.com. Subject: Re: anti-robocall technology encouraged by FTC Message-ID: <firstname.lastname@example.org> Per HAncock4: > >for full article please see: > >http://www.philly.com/philly/blogs/consumer/FTC-names-winners-of-Robocall-Challenge.html > Danis' does not seem to fully address the problem. The user's phone still rings and the user still has to divert their attention away from the task at hand. Nomordobo seems the most promising - but it's probably going to involve a monthly fee - and I don't see the diff between it's audio CAPTCHA and a user-controlled challenge/response (something like "Press 1 for Sue, press 2 for Dave, press 9 to connect" Where the "real" digit is buried at the end of the prompt.... and there's a user-maintained white list so frequent callers just ring through with no challenge. Realistically, I'd expect us to be using whatever Google comes up with... -- Pete Cresswell
Date: Tue, 9 Apr 2013 08:56:58 -0700 (PDT) From: Neal McLain <email@example.com> To: firstname.lastname@example.org. Subject: As Aereo threatens to alter TV landscape, major networks promise a fight Message-ID: <email@example.com> By Cecilia Kang, Washington Post, April 8 For consumers who want to cut their cable cord and get all of their television from the Internet, there's been a major obstacle: It's hard to get live sports and local news. Now a Web start-up, called Aereo, is offering to remove that last barrier with a simple method. It is using antennas to pick up programming from public airwaves and then deliver shows into homes that have a Web connection -- for as little as $10 a month. Rest at: http://tinyurl.com/cvzembb Neal McLain
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