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  The Telecom Digest for February 23, 2011
Volume 30 : Issue 46 : "text" Format

Messages in this Issue:

Re: Verizon screwed me, again(Fred Atkinson)
Re: Verizon screwed me, again(Steven)
Re: Verizon screwed me, again(Doug McIntyre)
Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users (Robert Bonomi)
Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users (Arthur Shapiro)


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Date: Mon, 21 Feb 2011 13:53:42 -0700 From: fatkinson.remove-this@and-this-too.mishmash.com To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: Verizon screwed me, again Message-ID: <4e28dd4736b96bea2e42b947fb8a8bdb.squirrel@webmail.mishmash.com> > On 2/20/11 8:11 AM, Telecom Digest Moderator wrote: > I don't know where the call-taker was located, but I know she's a liar > and a discredit to her peers. I'm a "New England Telephone" customer, > since I live just South of Boston, Massachusetts. > > BTW, does anyone know if the "Customer Service Representatives" > are/were unionized? Orders to use such shoddy and arrogant tactics > wouldn't be tolerated by any union employee I ever knew, so I suspect > the "Let them eat cake" attitude which I experienced is from a > non-union organization where the managers don't have any personal > pride or conscience, and where they can squeeze their subordinates into > deceiving customers, falsifying records, and giving lip-service to the > customer care standards that I grew up with. > > Bill Horne > Moderator Bill, It was my understanding that almost all Verizon people are unionized. Fred
Date: Mon, 21 Feb 2011 12:58:52 -0800 From: Steven <diespammers@killspammers.com> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: Verizon screwed me, again Message-ID: <ijujmf$6e3$1@news.eternal-september.org> On 2/20/11 10:05 PM, Steven wrote: > Sounds like you are dealing with HellAtlantic. Some years ago I was > working a trouble ticket and had to call back east, I called a minute > too early for their normal call time and was hung up on. This was a > military circuit, so I passed it on to AT&T and that got it resolved, > but all those years it has left a sour test in my mouth. > > Now that it is Verizon and I was GTE, at least most of the time old > GTE areas on the west coast you can get help, I'm not saying that > there are not problems, but I have never been treated badly. > > > ***** Moderator's Note ***** > > I don't know where the call-taker was located, but I know she's a liar > and a discredit to her peers. I'm a "New England Telephone" customer, > since I live just South of Boston, Massachusetts. > > BTW, does anyone know if the "Customer Service Representatives" > are/were unionized? Orders to use such shoddy and arrogant tactics > wouldn't be tolerated by any union employee I ever knew, so I suspect > the "Let them eat cake" attitude which I experienced is from a > non-union organization where the managers don't have any personal > pride or conscience, and where they can squeeze their subordinates into > deceiving customers, falsifying records, and giving lip-service to the > customer care standards that I grew up with. > > Bill Horne > Moderator > The Service reps if the are company employees are unionized, but Verizon has a lot of contractors working for them, and that includes me, but I'm a Lifetime CWA member and retired. No matter which company I worked for I'm treated as employee. As I had said, the way I was treated with that trouble ticket and at that time I'm sure they were union.
Date: 21 Feb 2011 22:44:12 GMT From: Doug McIntyre <merlyn@geeks.org> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: Verizon screwed me, again Message-ID: <4d62eabc$0$87581$8046368a@newsreader.iphouse.net> >I don't know where the call-taker was located, but I know she's a liar >and a discredit to her peers. I'm a "New England Telephone" customer, >since I live just South of Boston, Massachusetts. All the telco's frontline CSRs are now lowest common denominator type positions, with less and less training daily. Much like frontline CSRs for any industry. Ie. typical ISP frontline support is reboot your computer and call back. Repeat 4-5 times and you might be able to get past square 1. >BTW, does anyone know if the "Customer Service Representatives" >are/were unionized? Orders to use such shoddy and arrogant tactics >wouldn't be tolerated by any union employee I ever knew, so I suspect >the "Let them eat cake" attitude which I experienced is from a >non-union organization where the managers don't have any personal >pride or conscience, and where they can squeeze their subordinates into >deceiving customers, falsifying records, and giving lip-service to the >customer care standards that I grew up with. Most frontline ones are not. The only unionized CSRs I've dealt with are usually the high-level back-end support types. Problem managers, sales support, order writers. etc. Frontline sales/support are all not.
Date: Mon, 21 Feb 2011 14:52:47 -0600 From: bonomi@host122.r-bonomi.com (Robert Bonomi) To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users Message-ID: <xrWdnUum4_ICTf_QnZ2dnUVZ_tOdnZ2d@posted.nuvoxcommunications> In article <1eadnRx_Ka6Zyf_QnZ2dnUVZ_jmdnZ2d@giganews.com>, Sam Spade <sam@coldmail.com> wrote: >> ***** Moderator's Note ***** > >> >> The solution is both easy and obvious: SSL. And as for security, any >> Internet cafe worthy of the name has its SSL fingerprint posted on >> every wall - and offers wired connections as well. > >When I find any public spot with wired connections I'll let you know. :-) Try a Panera Bread location that has WiFi. Of course, the 10baseT runs terminate at a hub, so what anybody else using 'wired' does is trivially visible. [[.. sneck ..]]
Date: Mon, 21 Feb 2011 23:22:50 +0000 From: Arthur Shapiro <art.shapiro@unisys.com> To: telecomdigestmoderator.remove-this@and-this-too.telecom-digest.org. Subject: Re: New Hacking Tools Pose Bigger Threats to Wi-Fi Users Message-ID: <ijus4a$1rcq$1@si05.rsvl.unisys.com> In article <1eadnRx_Ka6Zyf_QnZ2dnUVZ_jmdnZ2d@giganews.com>, Sam Spade <sam@coldmail.com> wrote: >When I find any public spot with wired connections I'll let you know. :-) > At least one coffee house near me has both wired and wireless connections. There's a jack at each table along a wall of bench-type seats. "It's A Grind", Laguna Hills CA. Art
TELECOM Digest is an electronic journal devoted mostly to telecom- munications topics. It is circulated anywhere there is email, in addition to Usenet, where it appears as the moderated newsgroup 'comp.dcom.telecom'. TELECOM Digest is a not-for-profit, mostly non-commercial educational service offered to the Internet by Bill Horne. All the contents of the Digest are compilation-copyrighted. You may reprint articles in some other media on an occasional basis, but please attribute my work and that of the original author. The Telecom Digest is moderated by Bill Horne. Contact information: Bill Horne Telecom Digest 43 Deerfield Road Sharon MA 02067-2301 781-784-7287 bill at horne dot net Subscribe: telecom-request@telecom-digest.org?body=subscribe telecom Unsubscribe: telecom-request@telecom-digest.org?body=unsubscribe telecom This Digest is the oldest continuing e-journal about telecomm- unications on the Internet, having been founded in August, 1981 and published continuously since then. Our archives are available for your review/research. We believe we are the oldest e-zine/mailing list on the internet in any category! URL information: http://telecom-digest.org Copyright (C) 2009 TELECOM Digest. All rights reserved. Our attorney is Bill Levant, of Blue Bell, PA. --------------------------------------------------------------- Finally, the Digest is funded by gifts from generous readers such as yourself who provide funding in amounts deemed appropriate. Your help is important and appreciated. A suggested donation of fifty dollars per year per reader is considered appropriate. See our address above. Please make at least a single donation to cover the cost of processing your name to the mailing list. All opinions expressed herein are deemed to be those of the author. Any organizations listed are for identification purposes only and messages should not be considered any official expression by the organization.
End of The Telecom Digest (5 messages)

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