The Telecom Digest for July 03, 2010
Volume 29 : Issue 179 : "text" Format
Messages in this Issue:
Strange how account security is one way (John Mayson)
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Date: Fri, 2 Jul 2010 20:30:37 -0500
From: John Mayson <email@example.com>
Subject: Strange how account security is one way
I recently had a number of people complain to me that my cell phone
voice mail wasn't working. I tried to access my mailbox and it didn't
exist. I called 6-1-1 and they refused to talk to me. Why? My wife
is technically the account holder. Even though she's designated me as
being allowed to access the account information, they still needed to
talk to her. This makes absolutely no sense to me. If she's told
them I can talk to them, that should suffice. Instead I had to have a
conversation with the support technician via my wife. This is the
second cell phone company that has done this. Yes, I agree, they
can't just talk to anybody. But in the store and on the phone she has
said they can talk to me. They acknowledge this, but claim they still
can only discuss account information with her. Now hold that thought.
Here's what happened to my cell phone service. I am entitled to an
upgrade. Someone in California decided to upgrade his/her phone using
my upgrade. This person then returned the phone. When my upgrade was
returned to me it wiped out my features. They have absolutely no
explanation why this was allowed to happen.
So, in summary. They will not allow me to discuss anything about our
account. But they will let a complete stranger in another state use
my phone upgrade.
John Mayson <firstname.lastname@example.org>
Austin, Texas, USA
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