Volume 28 : Issue 189 : "text" Format
Messages in this Issue:
Lessons from the Data Breach at Heartland / How a top payments
processor responded to the largest-ever criminal pilfering of
credit-card data, and what other companies can learn from it
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Date: Fri, 10 Jul 2009 23:03:29 -0400
From: Monty Solomon <email@example.com>
Subject: Lessons from the Data Breach at Heartland / How a top payments processor responded to the largest-ever criminal pilfering of credit-card data, and what other companies can learn from it
Lessons from the Data Breach at Heartland
How a top payments processor responded to the largest-ever criminal
pilfering of credit-card data, and what other companies can learn
By Rachael King
July 6, 2009, 3:33PM EST
Robert Carr was settling in for the evening in a New York hotel on
Jan. 12 this year when at 10:30 p.m. he got a phone call that every
financial services executive dreads. Carr, CEO of Heartland Payment
Systems (HPY), learned that intruders might have hacked into the
company's computer network.
The next morning, his fears were confirmed. For a period starting in
May 2008, cybercriminals had burrowed deeply into Heartland's network
and recorded consumers' credit- and debit-card data. "That's the
worst thing that can happen to a payments company and it happened to
us," says Carr.
Heartland, the fifth-biggest payments processor in the U.S., had
suffered what within days would be called the largest-ever criminal
breach of card data. Security experts estimate that as many as 100
million cards issued by more than 650 financial services companies
may have been compromised. Heartland faces class actions and
inquiries by federal regulators over the matter.
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