TELECOM Digest OnLine - Sorted: Re: Best Way to Answer a Business Phone?

Re: Best Way to Answer a Business Phone?

mc (look@www.ai.uga.edu.for.address)
Tue, 12 Sep 2006 10:09:08 -0400

DLR <news23@raleighthings.com> wrote in message
news:telecom25.328.9@telecom-digest.org:

> hancock4@bbs.cpcn.com wrote:

> c) "Thank you for calling Jones & Co, this is John Smith speaking, how
> may I direct your call?"

>> d) "Thank you for calling Jones & Co, this is John Smith speaking, how

> may I give you the best customer service ever today?"

> D is somewhat condescending.

Bingo! You've put your finger on it. It seems to imply a low opinion of
the hearer's intelligence: "We think we can bamboozle you with empty
exaggeration."

> C is what most companies will require as it gets the customer to get on
> with the business of the call and not waste time. My wife works in a
> call center and getting to the point seems to be an issue with many
> folks these days.

Interesting. I guess I'm too old or too shy ... What do callers
normally do if you just answer "Good morning, Jones & Co."?

I normally answer my phone "This is M... C..., how can I help you?" and
telemarketers utterly clam up when they hear it, as if I had been casting
spells on them in the Unknown Tongue.

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