The TelecomDirect News Daily Update
For February 7, 2006
Taking Care of the Triple-Play
Every aspect of customer care is impacted significantly by triple
play. Even the cable MSOs that have been offering the telecom
trinity for some time now have yet to advance their care
practices significantly. This is not to say that services aren't
being supported or that customers are disgruntled. What's at
issue is the difference...
Balance Swings to Customer Retention
With carrier subscriber bases swollen by the recent string of
mergers, the pendulum is swinging from customer acquisition to
customer retention. Maintaining happy customers is certainly
wise, considering that each subscriber costs several hundred
dollars to sign up. But keeping existing customers has its costs,
too. Carriers must...
Regulator Plans to Tighten Control over ADSL Providers
The Spanish government is planning to put more regulatory
pressure on the country's ADSL providers, in an effort to stem
fraudulent business practices. This could include drafting a new
law to govern the broadband sector and increasing the penalties
on companies that breach the law. Significance: The move
follows an increase in...
SingTel Ends 2005 with 78 mil. Regional Mobile Customers
SingTel has announced that its aggregate number of mobile
subscribers in the region increased to 77.79 million at end-2005,
up 26% from a year earlier. On a year-on-year (y/y) basis,
SingTel's three Asian mobile associates - Advanced Info Services
(AIS), Bharti and Telkomsel - recorded strong subscriber growth,
ranging from 8% to...
Sonae Launches US$12.8 bil. Bid for Portugal Telecom
Sonae SGPS has launched a 10.7 billion-euro (US$12.8 billion) bid
for Portugal's dominant telecoms company. It is promising to pay
9.50 euro per share, or a total of 10.72 billion euro, for
Portugal Telecom's shares and convertible bonds; an offer worth a
16% premium on Portugal Telecom's last closing...
Google to Unveil New Chat Feature
SAN FRANCISCO--Online search engine leader Google Inc. is
wedding its instant messaging and e-mail services in the same Web
browser, hoping the convenience will lure users from the larger
communications networks operated by its chief rivals. The new
chat feature to be unveiled Tuesday will provide users of
Comptel Exec Named New FCC Nominee
WASHINGTON - Wireless carriers welcomed the White House's
nomination late Friday of a fifth FCC commissioner, while some
observers cautioned not to assume too much in the nomination's
ramifications. Late Friday, the Bush Administration finally
unveiled its choice - Robert McDowell - to fill the fifth and
final FCC commissioner slot....
Big ISPs To E-Marketers: Pay To Play
In a deal first announced in October 2005 but apparently only
being subjected to scrutiny within the past few days, America
Online Inc. (AOL) and Yahoo! Inc. say they will be charging
large companies fees ranging from $2 to $3 per 1,000 e-mail
messages sent to AOL or Yahoo! customers in an effort to reduce
spam and to "certify"...
Disappointment with Quality and Cost Limits Usage of Camera Phones
SCOTTSDALE, Ariz. -- A camera is considered by many users to be
one of the most desirable features in wireless handsets, yet, evidence
suggests that only a tiny percentage of camera phones are used
regularly to transmit pictures or to store for later use, reports
In-Stat. Less than a third of camera phone owners surveyed by
Copyright (C) 2005 PricewaterhouseCoopers.