TELECOM Digest OnLine - Sorted: Phone Problems and Question

Phone Problems and Question

Eli Tomlinson (elit@adelphia.net)
Sat, 7 Jan 2006 10:18:06 -0500

I have been suffering for quite some time with a PRI problem. The
short version is:

I never lose the signal, but sporadically I lose the line because of
'bad data' or 'garbage' on the line. This can happen once a day or
thirty times a day. I am using Verizon as my PRI provider and a
Nortel BCM 400 as the phone equipment.

Verizon's position is that there is nothing wrong. Nortel's position
is that I am occassionally getting bad layer 2 data that their system
can't handle.

Both companies claim they do not have the resources or expertise to
help me ...

Do you know of anyone in the Pennsylvania, New Jersey, New York area
that is an independent telco engineer that can come in with a protocol
analyzer and give me definitive evidence of what my problem is? I
need someone with the ability to authoritatively prove my issue so I
can end the finger-pointing.

Any help or references would be greatly appreciated.

Thank you,

- Eli

Eli Tomlinson
Wayne Bank
717 Main Street
Honesdale, PA 18431
(570) 253-8566

[TELECOM Digest Editor's Note: Maybe you should advise both companies
that you 'do not have the resources to pay for their non-help. PAT]

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