TELECOM Digest OnLine - Sorted: Re: Local Exchange Not Local in Sylva, NC

Re: Local Exchange Not Local in Sylva, NC

J Kelly (jkelly@*
Mon, 22 Aug 2005 12:29:34 -0500

On Sat, 20 Aug 2005 22:10:16 -0000,
(Robert Bonomi) wrote:

> In article <>, Fred Atkinson
> <> wrote:

>> I recently moved to Sylva, NC to work in nearby Cullowhee, NC (it's
>> about a fifteen minute drive (tops) between the two places).

>> Our local calling area is between three small cities, Sylva,
>> Cullowhee, and Cashiers. Anything outside that zone is long distance
>> for us.

>> I acquired Voicepulse VOIP service when I moved here. They offered
>> Sylva and Cashiers, NC telephone exchanges. I got a Sylva number on
>> the 534 exchange. It's been working fine.

>> Today, I tried to dial into my home number from work so I could
>> check my voicemail. I dialed 9 and then 53 and got no farther. It
>> retuned a busy signal. We tried it from several different phones
>> and got the same results. I called the telecom guys and told them
>> of this dilemma. Despite the fact that I had explained about it
>> being from a VOIP provider, he asked me several times if it was a
>> Verizon exchange. I told him no, it wasn't. It was a special
>> services exchange in the Sylva, NC area.

>> He told me he couldn't get it added to the switch without going
>> through a bunch of hoops (a number of people had to sign off on it).
>> I couldn't believe it. All he should have to do is call their
>> provider and confirm that it is a local exchange.

> Your place of work has a PBX. Your home exchange is not known to the
> 'dialing plan' for that switch.

> "Company policy" has a problem, regarding handling exchanges assigned
> to CLECs.

> This is not an issue that _you_ need to fight. See to it that your
> *boss* has your home phone number, for 'emergency' use.

> Make sure said boss knows that you _cannot_ be reached via a 'company'
> phone due to a 'programming problem' in the company's switch.

>> Meantime, my colleagues cannot call me at home (from work) when a need
>> arises.

> Isn't that a SHAME! <*grin*>

> You cannot be disturbed on your non-work time, because the company you
> work for won't let other employees call and bother you.

> Some people would _pay_extra_ for that kind of an arrangement! :)

I know I would! Sign me up!

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