TELECOM Digest OnLine - Sorted: Re: SBC to Cut High Speed Internet to $14.95 per Month

Re: SBC to Cut High Speed Internet to $14.95 per Month

Gordon S. Hlavenka (
Wed, 01 Jun 2005 19:01:10 -0500

> "What we find is if you sell DSL, the customer just doesn't churn,"
> said SBC Chief Operating Officer Randall Stephenson in an interview
> last week, referring to the rate of customer turnover.

> "Once you get them, you've got them," Stephenson added.

>> [TELECOM Digest Editor's Note: My past experiences with SBC have not
>> been at all favorable. They give you a lot of double-talk and their
>> bills are _very_confusing...]

I had SBC/Yahoo DSL for $27/mo. The way they did it was to bill me
$49/mo or something like that, with a "promotional credit". After a
year, my bill suddenly jumped -- the rate didn't "change", but that
promo credit went away.

So I called up and asked what I had to do to get the promo rate for
another year. I couldn't, they said -- that promotion was for new
customers only, and only if they signed up online.

So, I went online and signed up as a "new" customer on my second phone
line :-) Got the promo rate for another year, and as soon as it was up
and running I canceled the old one. I only had one month without the
promo discount. Of course the new account included a starter kit with a
set of filters, new Cisco router, etc. Since I already had all that
stuff I sold the second kit on eBay for almost $100.

This year they were a bit smarter: They sent me an email that basically
said "Click here to extend for a year at your existing rate" and so I
did that. I suppose I could have "churned" again, back to the first
line, and gotten another starter kit to sell on eBay ...

Gordon S. Hlavenka
Tragically, as many as 9625 out of every 10,000
individuals may be neurotypical

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