TELECOM Digest OnLine - Sorted: Re: Lingo (Primus Telecommunications) Horror Story

Re: Lingo (Primus Telecommunications) Horror Story

Charles Cryderman (Charles.Cryderman@globalcrossing.com)
Mon, 2 May 2005 14:17:05 -0400

In Telecom Digest V24 #183 Ed, replying to his own post stated:

> Problem is, Customer Service (one phone number) does not seem to have
> a good line of communication with the other department, Domestic
> Collections (another phone number). I could be wrong but it appears
> to me that Customer Service and Domestic Collections are not even
> in the same country. I'm assuming poor communications here because
> talking to one department does not seem to affect the actions of the
> other department (in my case)."

Ed,

In my 26 years working in communications one of truths I have learned
Communications Companies can be great a providing communications to
others but suck at communicating with themselves. I have seen it in my
employers as well as the many communications companies I have to work
with as both, a customer and supplier.

Do hope your saga has ended.

Chip Cryderman

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