Jack Decker (jack-yahoogroups@withheld) Mon, 21 Mar 2005 11:43:33 -0500

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http://www.freep.com/money/tech/mwendland21e_20050321.htm BY MIKE WENDLAND FREE PRESS COLUMNIST It may be the Detroit area's No. 2 cable company, but it's No. 1 in customer satisfaction. In fact, says Mark Dineen, the general manager and a corporate vice president of WOW Internet Cable and Phone, the biggest complaint he gets is from people outside the service areas of 42 Detroit-area communities who want WOW but can't get it. Dineen's company was just rated No. 1 by cable TV subscribers in a nationwide J.D. Power and Associates survey that measured customer satisfaction. Comcast, the area's dominant cable provider, ranked seventh. [.....] WOW was founded in Colorado in 1999 and then moved to the Midwest in 2001 when it acquired the cable assets of Ameritech New Media. The Colorado operation broke off from the main corporation and is operated separately. [.....] Two weeks ago, WOW rolled out one of the industry's most aggressive bundled packages that includes digital telephone service. For $89.99 a month, customers get cable television, basic Internet and unlimited local and long distance telephone calls. The system, which allows customers to keep their existing phone numbers, uses Voice over Internet Protocol (VoIP) to patch two-way phone calls through the WOW network to the Sprint land-based network. "This really is the future," says Dineen, 40, a resident of Troy. "People get digital quality and all the caller ID and call forwarding and 911 features they expect, but never have to pay long distance fees." Full story at: http://www.freep.com/money/tech/mwendland21e_20050321.htm How to Distribute VoIP Throughout a Home: http://michigantelephone.mi.org/distribute.html If you live in Michigan, subscribe to the MI-Telecom group: http://groups.yahoo.com/group/MI-Telecom/

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