TELECOM Digest OnLine - Sorted: Re: Time Warner / Earthlink Not Honoring Promise

Re: Time Warner / Earthlink Not Honoring Promise

Fred Atkinson (
Tue, 01 Mar 2005 06:40:13 GMT

> [TELECOM Digest Editor's Note: How many times have you switched
> between these two carriers? Did, by any chance, they say something
> about 'new customers only' rate? Perhaps they did not consider you
> a 'new customer' ? PAT]


I have switched between the two of them a number of times. I always
tell them that I switch back and forth and ask them to confirm that I
am eligible before making any switch.

No, they did not say anything about new customers only. They never
have any of the times I switched.

And if they did not consider me eligible for this, they should have
either told me immediately or called me to discuss their mistake
before sending me a bill instead of just sending it to me without the
savings I was promised.


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