TELECOM Digest OnLine - Sorted: E-Bay to Cut Fees, Expand Customer Support

E-Bay to Cut Fees, Expand Customer Support

Lisa Minter (lisa_minter2001@yahoo.com)
07 Feb 2005 09:30:10 -0800

NEW YORK (Reuters) - Online auctioneer eBay Inc. will lower the fees
it charges to list items for sale, the company said on Sunday, as it
also announced other changes in pricing and customer service policies
in response to user feedback.

In a message posted to eBay's Web site, North America President Bill
Cobb said that, effective at midnight, eBay.com and eBay.ca will lower
the minimum insertion fees for auction-style listings and fixed price
categories, among others, from 30 cents to 25 cents.

The company says it's standing by its move to hike final value fees on
store inventory format listings, but it will credit $15.95 in May
to all sellers who operated an eBay Store in April.

In addition, eBay plans to shut down most of its automated email
responses within the next 90 days, so users will get a response from a
company representative. Automated emails will only be used to
acknowledge receipt of spam or policy violation reports, according to
Cobb's statement.

The company is also expanding telephone support to provide access to
all eBay Stores owners beginning April 1, the statement said.

NOTE: For more telecom/internet/networking/computer news from the daily
media, check out our feature 'Telecom Digest Extra' each day at
http://telecom-digest.org/td-extra . New articles daily.

*** FAIR USE NOTICE. This message contains copyrighted material the
use of which has not been specifically authorized by the copyright
owner. This Internet discussion group is making it available without
profit to group members who have expressed a prior interest in
receiving the included information in their efforts to advance the
understanding of literary, educational, political, and economic
issues, for non-profit research and educational purposes only. I
believe that this constitutes a 'fair use' of the copyrighted material
as provided for in section 107 of the U.S. Copyright Law. If you wish
to use this copyrighted material for purposes of your own that go
beyond 'fair use,' you must obtain permission from the copyright
owner, in this instance Reuters News Service.

For more information go to:
http://www.law.cornell.edu/uscode/17/107.shtml

Post Followup Article Use your browser's quoting feature to quote article into reply
Go to Next message: Telecom dailyLead from USTA: "MCI Mum on Qwest Bid"
Go to Previous message: Lisa Minter: "Hackers, Virus Writers Target Mobile Phones"
Next in thread: Dave Close: "Re: E-Bay to Cut Fees, Expand Customer Support"
May be reply: Dave Close: "Re: E-Bay to Cut Fees, Expand Customer Support"
TELECOM Digest: Home Page