| Last Laugh! Verizon's Directory Publishing Troubles |
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 Alan Burkitt-Gray (35939.97517873@ems.euromoneyplc.com)Mon, 24 Jan 2005 13:09:41 GMT
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It is wrong to think that in this internet age paper phone books are useful for little else than ad-hoc stands for coffee cups. Down in rural Kentucky, residents and business people are upset that Verizon has left out 10,000 customers from its latest edition and as a result the phone company is having to reprint the whole thing. One small town was almost completely left out of the White Pages and one in three entries in the Yellow Pages were given with the wrong town name, And across the line in Virginia, the State Corporation Commission is investigating significant ongoing incidences of errors and omissions in the White Pages of Verizon telephone directories in four districts this year. Two years ago it forgot to give any non-emergency numbers for one town's police and fire services.
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