TELECOM Digest OnLine - Sorted: Does Sprint Really Believe Their Customers Are This Stupid?

Does Sprint Really Believe Their Customers Are This Stupid?

Andrew Bell (andrewb314@yahoo.ca)
Wed, 5 Jan 2005 16:43:41 -0500

[PAT - please replace my email address with andrewb314@yahoo.ca]

My daughter lives in North Carolina and has Sprint as her local
provider. I'm a Bell Canada customer. Whenever we phone her, we get
an intercept that claims we are an "unidentified caller", and requires
us to speak our name to be put through. The system then rings her,
and she accepts the call, etc.

We don't block our outbound CID, but I'm guessing this is some kind of
privacy screener that kicks in because our CID is not getting passed
down to her switch properly. This also happens if I call from work,
and CID is not blocked here either. We do receive number only CID
from her when she calls us.

Anyway, now the good part -- my daughter claims that they didn't want
this service, so I pointed out that she was probably paying extra for
it, and should call Sprint to have it removed. When called, she was
told that there was no way to remove the service, as it was there "to
prevent other phone companies from stealing her long distance" (!!!!!)

Does anyone here have any insights into the CID issue, or perhaps just want
to share in my amazement at the explanation they gave her?

Andrew

[TELECOM Digest Editor's Note: Have her call back and tell them she
does not care if 'some other phone company steals her long distance',
just to remove the privacy screener from her line. PAT]

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