---------------------------------------------------------------------- Message-ID: <20190104234942.GA23266@telecom.csail.mit.edu> Date: Fri, 4 Jan 2019 18:49:42 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Complaints Pile Up Over CenturyLink Outage Outage affected phone and internet service across the state beginning Dec. 27 and wasn't fully resolved until two days later BY Associated Press // JAN 3, 2019 BILLINGS - Montana officials say there's not much they can do about a recent outage by national telecommunications company CenturyLink. The Billings Gazette reports the outage affected phone and internet service across the state beginning Dec. 27 and wasn't fully resolved until two days later. https://flatheadbeacon.com/2019/01/03/complaints-pile-centurylink-outage/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190104235241.GA23284@telecom.csail.mit.edu> Date: Fri, 4 Jan 2019 18:52:41 -0500 From: Bill Horne <bill@horneQRM.net> Subject: CenturyLink service disruption one of several that's impacted state phones in Oregon by Joe Douglass, KATU NewsThursday, December 27th 2018 SALEM, Ore. - The Federal Communications Commission is investigating a national CenturyLink outage that's impacting phone and internet customers in Oregon and Washington. Oregon's state government is also having problems with the company's phone service as it has several times in the past. https://kval.com/news/local/centurylink-users-report-outages-across-the-us-including-portland-metro-area -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190104234723.GA23230@telecom.csail.mit.edu> Date: Fri, 4 Jan 2019 18:47:23 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Hits & Misses: CenturyLink outage had potential to be tragic Life isn't perfect. Sometimes accidents or unexpected occurrences happen, and there's not much we can do but shrug our shoulders and move on. Still, we can't help but wonder how bad the impact of this past week's CenturyLink and Verizon Wireless internet outage could have been. https://www.greeleytribune.com/opinion/hits-misses-centurylink-outage-had-potential-to-be-tragic/ -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190104235726.GA23321@telecom.csail.mit.edu> Date: Fri, 4 Jan 2019 18:57:27 -0500 From: Bill Horne <bill@horneQRM.net> Subject: State Will "Make Inquiries" on 911 issues during CenturyLink outage By Austin Huguelet, Wyoming Tribune Eagle Jan 2, 2019 CHEYENNE - State regulators plan to investigate reports of problems with 911 calls around the state last week during CenturyLink service outages here and across the country. https://www.wyomingbusinessreport.com/industry_news/state-will-make-inquiries-on-issues-during-centurylink-outage/article_d21f5a00-0eb0-11e9-adac-0be358e56f8c.html -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190104233008.GA22770@telecom.csail.mit.edu> Date: Fri, 4 Jan 2019 18:30:08 -0500 From: Bill Horne <bill@horneQRM.net> Subject: State: Frontier should refund Minnesota phone, internet customers for outages, errors POSTED: JAN 04 2019 12:35PM CST UPDATED: JAN 04 2019 03:18PM CST ST. PAUL, Minn. (KMSP) - Frontier Communications should send refunds or credits to Minnesota customers for its billing errors and its failure to provide reliable phone and internet service, an investigation by the Minnesota Commerce Department concluded. The investigative report was filed with the Minnesota Public Utilities Commission on Friday, Jan. 4. In addition to customer refunds and credits, the report recommends Frontier add staffing to improve customer service and increase investments in its infrastructure and equipment. http://www.fox9.com/news/mn-commerce-frontier-report -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20190104233353.GA22951@telecom.csail.mit.edu> Date: Fri, 4 Jan 2019 18:33:53 -0500 From: Bill Horne <bill@horneQRM.net> Subject: CenturyLink's 911 Outage + One Bad Network Card? Is it really that simple? If so, the dependency is evident as a single source of failure. BY Eric Holdeman Redundancy is key in emergency communications. It one of the basic premises we try to follow. As an example, when we built out the King County Emergency Coordination Center (ECC) we made sure that there were multiple cable routes coming onto the property and into the building to avoid an errant backhoe taking out all our terrestrial-based communications. Fast-forward to last week and the CenturyLink phone outages scattered throughout the United States, and the cause is being attributed to: CenturyLink Let One Bad Networking Card Disrupt 911 Services in Multiple States <https://www.tomshardware.com/news/centurylink-outage-caused-bad-networking-card,38306.html>. http://www.govtech.com/em/emergency-blogs/disaster-zone/centurylinks-911-outage--one-bad-network-card.html -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ ********************************************* End of telecom Digest Mon, 07 Jan 2019