---------------------------------------------------------------------- Message-ID: <20181125171817.GA13666@telecom.csail.mit.edu> Date: Sun, 25 Nov 2018 12:18:17 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Verizon and City of Boston expand plans to transform Boston into digital city of the future BOSTON - Verizon and the City of Boston today signed updated agreements to accelerate Boston's plan to be one of the most technologically advanced cities in the nation. Building on the relationship formed in 2016, Verizon will expand its local wireless network, bring Fios Internet and TV to the city's remaining neighborhoods not covered in the original franchise agreement, and collaborate with Boston on Smart Communities solutions. The company also announced further plans regarding its long-term lease of more than 450,000 square feet for its technology workforce at The Hub on Causeway. These new wireless network enhancements will double Verizon's original $300 million investment focused on building a 100% fiber-optic network across Boston announced in 2016. https://www.verizon.com/about/news/verizon-and-city-boston-expand-plans-transform-boston-digital-city-future -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20181125172524.GA13703@telecom.csail.mit.edu> Date: Sun, 25 Nov 2018 12:25:24 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Verizon: Routing issue led to customers not receiving AMBER Alert Tuesday Rochester, N.Y. - When an AMBER Alert went out Tuesday for 18-month-old Ta'niyah Williams, many people in our area received messages on their phones. Others, many of whom have signed up for AMBER Alerts on their phones, did not. That included Shelley Davis of Brighton. https://13wham.com/news/local/verizon-routing-issue-led-to-customers-not-receiving-amber-alert-tuesday -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ Message-ID: <20181125174041.GA13757@telecom.csail.mit.edu> Date: Sun, 25 Nov 2018 12:40:41 -0500 From: Bill Horne <bill@horneQRM.net> Subject: Verizon Tackling Call Center Fraud A new service aims to improve how enterprises handle voice authentication in their customer service operations. By Beth Schultz Despite this being the Tuesday before Thanksgiving, the nation's retailers have cranked up their marketing machines and already are offering "Black Friday" deals -- the crazy holiday season thrust upon us earlier than ever. Fraudsters are, no doubt, rubbing their hands together in glee. With rampant shopping mania comes ripe opportunity for fraudsters to take advantage of the unwitting -- be they consumers or businesses. I recently heard a story about how a fraudster had set up a phony offer for Uggs last holiday season; as part of the scam, the fraudster co-opted the use of a toll-free customer service number employed by a real company -- Zumiez, an edgy skateboard/snowboard retailer. Zumiez only discovered that its phone number had been misappropriated for fraudulent transactions when it began receiving calls from the Uggs buyers asking why they hadn't received the items that they'd purchased, Megan Miles, customer service manager at Zumiez, recounted at Talkdesk's Opentalk 2018 conference earlier this month. https://www.nojitter.com/contact-center-customer-experience/verizon-tackling-call-center-fraud -- Bill Horne (Remove QRM from my email address to write to me directly) ------------------------------ ********************************************* End of telecom Digest Mon, 26 Nov 2018