Date: Mon, 18 Jun 2018 08:51:20 -0400
From: Monty Solomon <firstname.lastname@example.org>
Subject: Mobile Apps Are Musts for Most Brands, as Long as Users
Mobile Apps Are Musts for Most Brands, as Long as Users Like Them
Apps have become a critical part of companies' financial strategies,
but people are getting savvier about them and less forgiving if they
think their performance is subpar.
Date: Mon, 18 Jun 2018 00:16:35 +0000 (UTC)
From: David Lesher <email@example.com>
Subject: Re: Prison guards won't stop cellphone smuggling ... so
it's jammer time!
danny burstein <firstname.lastname@example.org> writes:
>Data from the test, conducted in January by the National Telecommunications
>Information Administration, showed that the micro-jammer's signal disrupted
>commercial wireless signals inside a prison cell. That meant that if any
>cellphones were operating inside the test area, they would have been rendered
A host is a host from coast to coast.................email@example.com
& no one will talk to a host that's close..........................
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433
***** Moderator's Note *****
My last job before I retired was one where I fixed phones in
prisons. The use of cellphone jammers appears to be already
widespread, and it is common knowledge among correctional staff and
civilian employees: I was told, point blank, where my cellphone would
and would not work on more than one occasion.
Date: Sun, 17 Jun 2018 10:45:57 -0600
From: "Fred Atkinson" <firstname.lastname@example.org>
Subject: Re: Here's how 'Unlimited' your carrier's 'Unlimited' data
plans really are
On Sat, June 16, 2018 11:37 am, Bill Horne wrote:
> At this point, anytime you see the word unlimited in relation to phone
> plans, you should probably just assume you're being misled. And after
> seeing the hijinks Verizon is trying to pull with its latest "unlimited"
> cell phone plan, it seemed like a good time to check in on the other major
> carriers to get a sense of how limited each company's supposedly
> "unlimited" data plans really are.
Here is a bottom post just the way you require it. [Thanks - Mod]
Every time I have switched to another carrier, I always end up
returning to Verizon for some reason or other. I won't name any
carriers here, but I will share two of the things that made me return.
Sorry equipment. One carrier gave me a phone that was really the
pits. It came with a defective battery and I had to purchase a new
one. Sure they gave me a credit for the battery. But that wasn't all
that was wrong with the phone. Despite the fact I had the voice
command feature disabled in the phone, it would squawk 'Voice command.
Please enter a command.' very loudly and obnoxiously at tunes that
were very unpredictable. It was often at times that proved very
embarrassing. I called them several times trying to get a resolution.
When I struck out with their support, I asked to speak to a
supervisor. I was actually told that I would not be 'allowed' to
speak to a supervisor as they felt that the issue was with the
carrying case that I had on my belt that was causing the problem.
When I can't escalate an issue, that's unacceptable. So I returned to
Unreliable call completion. One carrier promised me better rates
and better service. Yet I often had to redial several times before
the call went through. One day, I urgently needed a phone number.
Their automated directory assistance hung up on me five times without
giving me the number (I still don't know what that number was). When
I was billed for five directory assistance calls, I told them I would
not pay it. They gave me a discount on the calls but refused to
removed the charges. I changed back to Verizon. They harassed me for
months before they turned me out for collection. When I received a
letter from their collection agency, I responded by explaining why I
refused to pay the charges. I dared them to report me to the credit
bureau reminding them that if they did so without advising the credit
bureau that it was a billing dispute that I would file a complaint
against them with the credit authorities. I also instructed them
never to write me a letter again. And they never did.
I'm sorry to have to say it [as I believe in free market
competition] but other cellular carriers simply don't rate. Every
time I tried an alternative, it never works out. There are always
major quality issues that force me to return to Verizon.
Verizon is more expensive. But I simply can't deal with the
[lack of] quality issues of the other carriers.
I remember a commercial that AT&T put on about their long
distance services some years ago. I think it was in the eighties or
nineties. It compared its quality to the quality of other carriers.
It showed a jack-in-the-box when referring to the service surprises
and shortcomings of other carriers. Whenever I think about my
experiences with the cellular carriers, that commercial comes to mind.
I tried to find a clip of that commercial on Youtube. But no
Those who are competing with Verizon should focus on their
quality issues. Lower rates may get some of Verizon's customers to
switch. But poor quality [of service and of customer support] is
going to make them change back. I always do.
When I was finishing my degree in management [and taking the TQM
course], the instructor spoke about the importance of apologizing for
inconveniencing the customer when trying to reach a resolution.
I pointed out to her that 'I'm sorry' only cuts it X number of
times. When customers are having to spend more of their time
resolving quality issues instead of focusing on the things that
further their business or personal goals, it simply doesn't follow.
'I'm sorry' may sound really nice. But when it becomes a cliche'
or the norm instead of the exception, it doesn't go too far with
***** Moderator's Note *****
Som Competitice Local Exchange Carriers (CLECs), and some Mobile
Virtual Network Operators (MVNOs) have realized that the reputation
for customer service, reliability, and competent, timely repairs which
"Ma Bell" built up over a hundred years could be exploited as a
Carriers like the ones Fred encountered are trading on their
customers' expectations of what a "phone company" does, or what public
regulatory agencies should require it to do, without any legal or
civil requirement to actually perform to Ma Bell's standards.
I have dealt with CLECs in various situations, and I even worked for
one. The margins are razor-thin, the customers' expectations often
unreasonable (sorry, Fred), and the carriers are sometimes the target
of fraud or tariff-shopping by sophisticated communications managers
whom are willing to take advantage wherever they can.
It's a race to the bottom.
Date: Mon, 18 Jun 2018 13:52:41 -0400
From: Bill Horne <bill@horneQRM.net>
Subject: Verizon, T-Mobile, AT&T and Sprint unlimited plans compared
We compare the unlimited data plans offered by the four major US carriers.
BY Patrick Holland
As our phones get faster and have better screens and more processing
power, it's natural that they gobble up more cellular data. An
unlimited data plan can be a great fit for our data-hungry
devices. However, keeping track of the ever-changing unlimited plans,
prices and features can be frustrating. But that's why we're here.
Last year, the "unlimited data" wars heated up between the four major
carriers in the US. Each one tried to outdo the others in terms of
price and how much data you actually got. Unlimited data is kind of
like a bottomless cup of coffee at a diner: At some point you'll be
(Remove QRM from my email address to write to me directly)
End of telecom Digest Tue, 19 Jun 2018